1. Return process
1.1 If you are not satisfied with the purchased goods or find quality problems with the goods, please contact the customer service team of mchsdogwalk.com within 15 days after receiving the goods and provide the order number and relevant details.
1.2 The customer service team will provide you with a return authorization and guide you to send the goods back to the designated address. Please ensure that the item is unused, undamaged, and well packaged.
1.3 Upon receipt of returned goods, we will inspect them. If the item is eligible for return, we will arrange a refund or replacement.
2. Return conditions
2.1 Goods must be in original condition, unused, undamaged and well packaged.
2.2 Return application must be made within 15 days after receiving the goods.
2.3 Some products may not be eligible for return, such as personalized products. Please read the product description carefully before purchasing.
3. Refund processing
3.1 Once the return is accepted and inspected, Mcchsdogwalk.com will refund the amount of the merchandise to the original method of payment.
3.2 Refunds may take some processing time, please be patient.
Shipping Policy
1. Delivery time
1.1 Mchsdogwalk.com will do its best to ensure that orders are processed and shipped within 5 days of payment confirmation.
1.2 Delivery times may vary depending on destination and logistics service. When completing your order, you will receive order tracking information.
1.3 Please note that unforeseen factors (such as weather, traffic conditions, etc.) may cause delays in delivery time, and Mcchsdogwalk.com will try its best to reduce the occurrence of this situation.
2. Freight Price
In order to give customers a better shopping experience, mchsdogwalk.com promises not to charge you any shipping fees. Mcchsdogwalk.com will not charge you shipping fees regardless of the quantity or amount of items you purchase. This means you are free to shop for what you need on Mcchsdogwalk.com without worrying about additional shipping charges. Mchsdogwalk.com’s goal is to ensure that you enjoy the convenience and comfort of your shopping experience without having to worry about shipping costs.Please shop with confidence, enjoy free shipping and choose the products you like!
3. Logistics tracking
3.1 You can track your package at any time by providing the order tracking information.
3.2 If you have any questions about the logistics status, please feel free to contact the customer service team of mchsdogwalk.com.
Please make sure to read and understand Mcchsdogwalk.com’s return and shipping terms before purchasing. If you have any questions, please feel free to contact Mcchsdogwalk.com’s customer service team.
Thank you for choosing Mchsdogwalk.com!